Refund policy

We want you to love your purchase. If you’re not satisfied, you can return your item within 30 days of receiving it.

All returns sent to our warehouse supplier/importer at:

KRIVOXLABS RETURNS

 7 Duigan Drive

Moorabbin Airport VIC 3194, Australia.

Please see below information on how to return to us

How to Return an Item

1. Request a Return
   Email us at contact@krivoxlabs.com.au with:

   • Your order number

   • The item(s) you wish to return

   • Reason for return

   • Photos if the item is damaged or incorrect

2. Receive Approval
   If your return is approved, we’ll email you:

   • A return shipping label

   • Instructions for repacking and sending your item

3. Pack and Ship

   • Items must be unworn/unused, with original tags and packaging

   • Include a copy of your proof of purchase

   • Returns will generally cost 20% of the product price for a change of mind return.

     • • Send the item to the address provided with your label (typically):

         
         

         Electronic Returns: 7 Duigan Drive Moorabbin Airport VIC 3194 Australia

Return Costs

• Change of mind: You will be responsible for return shipping costs. There will be a 20% restock/return fee for change of mind.

• Damaged, defective, or incorrect items: Return shipping is covered by us.

Time Frames

• You have 30 days from delivery to request a return

• Once received and inspected, refunds are processed within 10 business days

• If you haven’t received your refund within 15 business days, contact us

Non-Returnable Items

• Sale items and gift cards

• Custom/personalised products

• Perishable goods (e.g. flowers, food)

• Personal care or hazardous items

Need Help?

Email us anytime at contact@krivoxlabs.com.au with questions or concerns.